Impress your customers by offering superb service, and improve your profitability. Visitors to Northumberland’s towns keep telling us our customer service could be better – so get the edge on your competitors by making yours the best!

Northumberland County Council and Hadrian’s Wall Heritage Limited are once again joining forces to provide a Tourism Fair in West Northumberland. Building on the success of previous years, the event will allow you to showcase your business to accommodation providers, attractions, tourism businesses, suppliers and the public

In 2011 Northumberland business performance lagged slightly behind the North East, and further behind England. Consumer use of mobile devices and social media continues to grow, and hotels are making reviews work for them. Read our latest quarterly analysis of business and consumer trends..

VisitEngland this week emailed all quality assessed businesses stating that business listings on the EnjoyEngland and VisitBritain websites will be removed from the 1st April 2012. VisitEngland state that national websites will carry “more engaging imagery and inspiring ideas to encourage and direct web traffic to the destination website”. In the same email they confirmed the re-appointment of Quality in Tourism to manage and develop the national quality schemes, and the introduction of a number of new benefits.

Desti.ne is the name of the IT system used by destinations across the North East to power their websites (including VisitNorthumberland.com), and provide business listings to national commercial websites and Tourist Information Centres. Funded by One North East, from April 1st Desti.ne will be managed and paid for by the Northumberland Visitor Economy Partnership (NVEP) / Northumberland Tourism.

VisitEngland is looking for your best offers to be part of their upcoming Holidays at home are GREAT campaign.